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Management, Organizational Effectiveness and Quality of Social Services

Code: M240008    Acronym: MGEOQSS
Predominant Scientific Areas:

Subject: 2022/23 - 2S

Programmes

Acronym No. of Students Study plan Curriculum Years ECTS Contact hours Total Hours
MSS 13 Mestrado em Serviço Social 6 ECTS

Hours Effectively Taught

TMSS

Theoretical-Practical: 0,00
Forms: 0,00

Teaching - Hours

Theoretical-Practical: 2,00
Forms: 0,00

Type Teacher Classes Hours
Theoretical-Practical Totals 1 2,00
Paula Cristina Salgado Pereira Rodrigues Vieira   2,00

Main literature

Austin, M. J. et al.;Knowledge management: implications for human services organizations. Journal of Evidence-Based Social Work, 5(1/2), 361-389., 2008
Bell, S. J., & Menguc, B. ;The employee-organization relationship, organizational citizenship behaviors, and superior service quality. Journal of Retailing, 78(2), 131-146, 2002
Bouquet, B.;Management et travail social. Revue française de gestion, 168-169(9), 125-141. , 2006
Gidron, B. ;Promoting Civil Society in Third Sector Organizations through Participatory. Management Patterns. European Management Journal, 28(6), 403-412., 2010
Glisson, C. ;Assessing and changing organizational culture and climate for effective services, Research on Social Work Practice, 17(6), 736-747., 2007
Silva, F. & Ben Ali, A.; Emergence du travail collaboratif: Nouvelles Formes d'Organisation du Travail. Management & Avenir, 36(6), 340-365. , 2010
Vieira, P. ;Pensar a Excelência nas organizações sociais., Vida Económica, 2018