| Code: | GS2205 | Acronym: | ARPS1 |
| Teaching Area: | Gerontologia Aplicada |
| Acronym | No. of Students | Study plan | Curriculum Years | ECTS | Contact hours | Total Hours |
|---|---|---|---|---|---|---|
| LGS | 6 | Despacho 6311/08 | 2º | 4 ECTS |
| Theoretical-Practical: | 24,00 |
| Forms: | 0,00 |
Teaching - Hours
|
Portuguese
This curricular unit provides the theoretical and practical knowledge needed to gather relevant information to measure the quality of services offered to older people. Its objectives are as follows:
1. To make people aware that implementing a Quality Management System is not just an "added cost", an idea that still prevails in some organizations.
2. To understand that improving the management of the organization and the quality of the product/service offered leads to an increase in productivity, which in turn guarantees a reduction in costs and has the potential to attract new customers.
3. Recognize that in a market economy the quality of the services provided is one of the necessary conditions to ensure that clients/consumers attribute value to them.
4. Identify good practices in residential institutions and/or other responses and services conducive to providing quality services and preserving the dignity and autonomy of older people.
1) Evolution of the concept of quality. Quality as: Supervision (1900); Quality Inspection (1920); Statistical Quality Control (1930-50); Quality Assurance (1960); Quality Management (1970-80); Total Quality Management (1980-90).
2. Core values of Total Quality Management: customer focus; leadership and involvement; process orientation, measurement; continuous improvement.
3. Implementing a Quality Management System: internal and external reasons.
4. Quality and certification.
5. Normative references:
¿ ISO Standards (International Standards Organization);
¿ EFQM Model (European Foundation for Quality Management);
¿ Models for Evaluating the Quality of Social Responses (MAQRS) I.S.S.
6. Good institutional practices.
¿ Rights, Principles and Values of Care;
¿ Representation of the elderly person in a situation of incapacity;
¿ Living and socializing in collective spaces;
¿ Flexible schedules;
¿ Activities;
¿ Sexuality;
¿ Spirituality;
¿ Illness, death and bereavement;
¿ Maltreatment - Primary, secondary and tertiary prevention.
The syllabus has been designed to promote the acquisition of theoretical knowledge and the development of skills in students with regard to fundamental tools, techniques and constructs in the field of good institutional practices and the quality of social responses for older people.
| Sampaio P, Paiva AL, Capelas L. (Coord.) ;Manual prático para a gestão e qualidade nas organizações. (34ª act.). , Lisboa: Verlag Dashofer, 2010 |
| Pinto A, Soares I. ;Sistemas de Gestão da Qualidade: Guia para a sua implementação., Lisboa: Edições Sílabo, 2010 |
| Andrade A. (2004) (coord.). ;Programa Qualidade do Ministério da Segurança Social e do Trabalho: Um Modelo Integrado de Aplicação da CAF, Lisboa: Secretaria-Geral do Ministério da Segurança Social e do Trabalho., 2004 |
| Fernández-Ballesteros R. ;Sistema de evaluación de residencias de ancianos. Ministerio de trabajo y asuntos sociales., Madrid: Gráficas Arias Montano, 1997 |
| Nunes B ; Envelhecer com saúde. Guia para melhorar a sua saúde física e psíquica., Lousã. Lidel., 2008 |
| Veríssimo MT (Ed.);Geriatria fundamental: saber e praticar. , Lidel-Edições Técnicas, Lda., 2014 |
| Guia Interpretativo para Aplicação da Norma ISSO DIS 9001:2000 a Lares de Idosos , Lisboa: Ministério do Trabalho e da Solidariedade, Ministério da Economia – Instituto Português da Qualidade , 2000 |
| Guedes, J.;Viver num Lar de Idosos – identidade em Risco ou Identidade Riscada , Lisboa: Coisas de Ler, 2012 |
| Fernández-Ballesteros, R.;Personal and environmental relationships among the eldery living in residential settings, Archives of Gerontology and Geriatrics , nº 26, Issue 2, p. 185 - 198, 1998 |
| Domingues, I.;Qualidade nos Serviços Públicos – Constrangimentos e Possibilidades, Episteme, Lisboa: Universidade Técnica, nº 13-14, p. 225-242, 2004 |
| Grupo de Coordenação do Plano de Auditoria Social CID – Crianças, Idosos e Deficientes – Cidadania, Instituições e Direitos ;Manual de Boas Práticas – um guia para o acolhimento residencial das pessoas mais velhas para dirigentes, profissionais e familiares, 2005 (Lisboa: Instituto da Segurança Social, I.P) |
This is a theoretical-practical curricular unit in which various teaching methods will be used, in particular expository methods, with a theoretical presentation on the evolution of the concept of quality, quality management systems, normative references and good institutional practices. Participatory methodologies will also be used, such as brainstorming and promoting debate (especially on issues related to good institutional practices). Collaborative methodologies (group work), problem-solving (analysis of cases about experiences in the ERPI context) and research (critical analysis of written and/or audiovisual material, such as news published about bad institutional practices) will also be considered in this course.
Avaliação distribuída com exame final
| Description | Type | Time (hours) | Conclusion Date |
|---|---|---|---|
| Attendance (estimated) | Lessons | 32 | |
| Teste/Exame | 2024-05-31 | ||
| Participação Presencial | 2024-05-31 | ||
| Total: | 32 |
Students may choose one of the following assessment methods:
1. Distributed assessment:
¿ Active participation in class (10%)
¿ Two individual written assessment tests (45% + 45%)
2. Final exam (100%)
In accordance with the Knowledge Assessment Regulations for the ISSSP Social Work and Social Gerontology degrees.
In accordance with the Knowledge Assessment Regulations for the ISSSP Social Work and Social Gerontology degrees.
In accordance with the Knowledge Assessment Regulations for the ISSSP Social Work and Social Gerontology degrees.
The proposed teaching methodologies aim to ensure the integrated development of the knowledge referred to in the syllabus and the achievement of the established objectives and competences.
